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Effective communication is a combination of knowing what
to say and when to say it. Individuals who have
successfully combined these two skills succeed as
managers and supervisors in business today. Those who
don't, continue to be ineffective and inefficient in
their daily tasks. This program provides practical
communication skill enhancement. Participants learn to
take charge without being pushy, assertively address
conflict and make better decisions. Learn to techniques
of assertive communication and gain respect from peers,
employees and upper management.
In this seminar Susan teaches how to:
- Deal With Troublemakers and Difficult
Situations.
Deal effectively with back-stabbing,
insubordination, hostility, insults and other
unreasonable behaviors.
- Present A Confident and Authoritative Image.
Take advantage of the pay off's of assertive
behavior. Understand the differences in the way men
and women communicate., negotiate, and lead.
- Make a Powerful Impact At Meetings and
Presentations.
- Express Anger Constructively.
- Project Assertive Body Language, Mannerisms and
Done of Voice So You Are Taken Seriously.
- Learn to Negotiate, Influence and Persuade
Others to a Win-Win Result.
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| "Your
seminar on communication skills was
dynamite! I came expecting to learn, but
to learn while having fun was a double
bonus. Your experience as a speaker
shows." Dr.
Nancy A. Sell
Saint Francis Seminary
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Who Will
Benefit From This Program?
- Team Leaders
- Sales Managers
- Department Heads
- Line Supervisors
- Plant Managers
- Personnel Managers
- Training Managers
- Section Bosses
- Human Resource Directors
- Group Managers
- Anyone who deals with the challenge of customer
service
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